Privacy Policy

Introduction

Look, we're not lawyers here at Noctyrian Forge - we're gearheads who happen to run a business. But we take your privacy seriously, probably more seriously than we take oil change intervals (and trust me, we're pretty serious about those). This policy breaks down what info we gather, why we need it, and what we do with it. No corporate nonsense, just straight talk.

When you walk through our doors at 1847 Industrial Way or shoot us a message, you're trusting us with your ride and your info. We don't take that lightly. This document explains how we handle your personal data in compliance with Canadian privacy laws, including PIPEDA.

Information We Collect

Here's the deal - we only collect what we actually need to do our job right. When you're getting performance work done or booking an alignment, we've gotta have certain details on file.

Personal Contact Details

Your name and phone number (kinda need this to call you when your car's ready)
Email address if you want digital invoices or appointment reminders
Mailing address for warranty stuff or if we need to ship parts

Vehicle Information

Make, model, year, VIN - the basics
Service history with us (helps us track what we've done and what's coming up)
Mods and custom work details (important when you're running aftermarket setups)
Diagnostic codes and scan data from your ECU

Payment & Transaction Info

Credit card or payment details processed through secure channels
Invoices and service agreements
Warranty claims documentation

Website Usage Data

IP address and browser type (standard web stuff)
Pages you visit on our site and how long you stick around
Form submissions through our contact page

How We Use Your Information

We're not selling your data to advertisers or doing anything sketchy. Everything we collect serves a practical purpose in running the shop and taking care of your vehicle.

Service Delivery

Obviously, we need your contact info to schedule appointments, call you with updates, and let you know when your ride's ready for pickup. Vehicle data helps us keep accurate records and remember what work's been done.

Quality & Safety

Keeping detailed records isn't just paperwork - it's safety. When we're doing suspension work or brake optimization, we need to track everything. If there's ever a recall on parts we installed, we can reach out quickly.

Business Operations

Payment processing, sending invoices, handling warranty claims - all the business side stuff that keeps the lights on and the lift running.

Communication

If you've opted in, we might send maintenance reminders or let you know about seasonal specials. But we're not gonna spam you - nobody likes that.

Legal Compliance

Sometimes we're legally required to keep records for tax purposes or if there's ever a dispute. Just covering our bases like any legit business has to.

Who We Share Data With

We don't hand out your info like promotional flyers. But there are some situations where we need to share certain details with trusted parties:

Parts Suppliers: When we're ordering custom components or warranty parts, we might need to provide vehicle details
Payment Processors: Credit card transactions go through secure third-party processors who handle that stuff way better than we could
Service Partners: Occasionally we work with specialized shops for things like dyno tuning or machining - they only get what they need to know
Legal Requirements: If we're legally compelled by court order or law enforcement, we'll comply (but we're not just handing stuff over without proper documentation)
Insurance Companies: Only if you're making a claim and authorize us to share service records

We'll never sell your personal info to marketing companies or data brokers. That's not our game.

Security Measures

Our digital security might not be as tight as a torqued head bolt, but we take reasonable precautions. Here's what we do:

Physical Security: Paper records stay locked in the office. We're not leaving invoice copies on the counter.

Digital Protection: Our systems use encryption for sensitive data, secure passwords, and we keep software updated. Payment processing goes through PCI-compliant systems - we don't store credit card numbers on our end.

Access Limitations: Only staff who actually need access to customer data can get to it. The kid sweeping the shop floor isn't looking at your personal info.

Website Security: Our site uses SSL encryption for any forms you fill out. Look for the padlock in your browser.

That said, no system's 100% bulletproof. We do our best, but if there's ever a breach that affects your data, we'll let you know as required by law.

Cookies & Tracking Technologies

Our website uses cookies - not the edible kind, unfortunately. These are little text files that help the site remember you and work properly.

What We Use:

Essential Cookies: Keep the site functioning, remember your session, that sort of thing
Analytics: We use basic analytics to see which pages people actually visit and how they found us
Preference Cookies: Remember settings like form auto-fill if you've contacted us before

Most browsers let you control cookies. You can block 'em if you want, though some site features might not work as smoothly. Check your browser settings if you wanna adjust this stuff.

Your Privacy Rights

Under Canadian law, you've got rights when it comes to your personal data. Here's what you can do:

Access: You can ask to see what info we've got on file for you. Just shoot us an email or call - we'll walk you through it.

Corrections: If something's wrong in our records (wrong phone number, outdated address), let us know and we'll fix it.

Deletion: Want us to delete your data? We can do that, though we might need to keep certain records for legal or warranty reasons. We'll explain what we can and can't delete.

Opt-Out: Don't want promotional emails or appointment reminders? No problem - just tell us and we'll stop. You'll still get essential communications about active service though.

Withdraw Consent: If you gave us permission for something specific, you can take it back anytime.

To exercise any of these rights, contact us at info@noctyrianforge.info or call (604) 755-8923. We'll respond within a reasonable timeframe.

Changes to This Policy

We might update this policy from time to time - laws change, our practices evolve, stuff happens. When we make changes, we'll update the date at the top and post the revised version here.

If it's a major change that affects how we handle your data, we'll try to give you a heads up via email or a notice on our website. But it's worth checking back here occasionally if you're curious about this stuff.

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